Refund policy
Refunds, Cancellation, and Order Modification Policy
Official Aida Store
Updated as of August 1, 2026
We Value You
At the Official Aida Store, we want you to love what you ordered and how it fits. If something is not right, we will help you fix it, usually with a free exchange, and with a refund when an exchange will not do.
At a Glance
Wrong size?
We send the right size for free.
Changed your mind?
Return unworn items with tags within 30 days of delivery with a minimal return fee.
Worn underwear or shapeware for refunds?
Keep it, and we refund what you paid minus $20 or 20%, whichever is less.
Damaged, defective, incorrect, or missing items?
Tell us within 7 days and we make it right at no cost.
Subscriptions concerns?
We can be pause, skip, or cancel at least 48 hours before your next billing date.
Free Size Exchanges
If your item does not fit, contact us within 30 days of delivery with your order number and the size you need.
• We ship the new size at no cost to you.
• You do not need to send the first item back.
• One free size exchange per order.
Not sure about your size? Check the size chart on each product page before ordering, or contact us and we will help you choose.
Returns for a Refund
You may return items for a refund within 30 days of delivery if they are:
• Unworn and unwashed
• In their original packaging, with all tags attached
How to return an item:
1. Email support@officialaidastore.com with your order number.
2. Wait for our reply before sending anything, so we can match your return to your order and authorize your return with return instructions.
3. Once returned, provide the tracking number and return receipt to the same email so we can track and monitor your return.
Return shipping is paid by the customer.
We do not provide prepaid return labels.
Exchanges are free.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, we may request:
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Photos of the item received
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Your order number
Once verified, we will arrange a free replacement at no additional cost.
These cases are handled separately from the Results Guarantee.
Worn Underwear and Shapeware
For hygiene reasons, we do not accept these items back once worn or removed from their packaging:
• Briefs, boxers, and other underwear
• Shapewear and compression garments
If one of these items is not right for you, you do not need to send it back.
Contact us within 30 days of delivery, keep the item, and we will refund what you paid minus $20 or 20%, whichever is less.
We also cannot accept returns of other items that are worn, washed, damaged after delivery, missing their tags, or marked final sale.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please send:
• Your order number
• A photo of the item and packaging
Once verified, you can choose a free replacement or a refund for the affected item. You do not need to send anything back.
Late or Lost Orders
Orders are processed within 1 to 2 business days and usually arrive 5 to 15 business days after shipping, depending on your country. You will receive a tracking link by email once your order ships.
If your tracking has not updated in more than 5 days, or your order has not arrived within the delivery window, please contact us. We will check with the carrier and send a replacement or a refund if your package is lost.
If you paid for expedited shipping and your order arrives late, we will refund the expedited shipping fee.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, before they are prepared for shipping. Please contact our support team as soon as possible.
Cancelled orders are refunded in full, including shipping.
Once an order has shipped, it can no longer be cancelled, but you may exchange or return it under this policy.
Order Modifications
Changes to size, color, quantity, or shipping address may be requested within 24 hours of purchase, before the order is prepared for shipping.
Please contact our support team right away if a change is needed.
Refund Processing
• Approved refunds are issued to the original method of payment.
• Refunds are processed within 10 business days after approval.
• Please allow additional time for your financial institution to post the refund to your account.
• When a full order is refunded, the shipping fee is refunded as well.
Subscription Cancellation & Billing Policy
Some Aida products are offered as a subscription for customer convenience at checkout page.
By enrolling in a subscription, you authorize us to automatically charge your selected payment method at the stated interval until the subscription is cancelled.
Subscription details, including billing frequency and amount, are clearly displayed at checkout and in your order confirmation email.
How to Cancel, Pause, or Skip a Subscription
Some Aida products are offered as a subscription for customer convenience at checkout page.
By enrolling in a subscription, you authorize us to automatically charge your selected payment method at the stated interval until the subscription is cancelled.
Subscription details, including billing frequency and amount, are clearly displayed at checkout and in your order confirmation email.
You may cancel, pause, or skip your subscription at any time, as long as it is at least 48 hours before your next billing date.
• Online: Go to the Aida Membership Portal to cancel, reactivate, or change the billing interval of your subscription.
• Through our team: Contact support with your order number or the email used at checkout, and we will do it for you.
Once cancellation is confirmed, no future subscription charges will be made. You will receive a confirmation email.
Billing Cutoff
Requests received less than 48 hours before the next billing date may apply to the following billing cycle. This gives us time to stop the charge before it is processed.
Charges After Shipment
If a subscription order has already shipped at the time of cancellation:
• The charge will stand for that billing cycle.
• The subscription will not renew again.
• The order is covered by this Refund and Return Policy, like any other order.
If you were charged for an order you meant to cancel and it has not shipped yet, contact us right away. We will cancel it and refund it in full.
Refunds on Subscription Orders
Subscription orders follow the same rules as one-time orders, including free size exchanges, returns of unworn items within 30 days, the worn underwear and shapewear policy, and free replacements for damaged, defective, incorrect, or missing items.
Subscription Cancellation & Billing Policy
Subscription Terms & Recurring Billing
Some Aida products are offered as a subscription for customer convenience. By enrolling in a subscription, you authorize us to automatically charge your selected payment method at the stated interval until the subscription is cancelled.
Subscription details, including billing frequency and amount, are clearly displayed at checkout and in your order confirmation email.
How to Cancel a Subscription
Subscriptions may be cancelled at any time before the next scheduled billing date.
Simply go to Aida Membership Portal to cancel, reactivate or change the billing interval of the subscription.
Customers may also cancel their subscription by contacting our support team and providing:
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Your order number or email used at checkout
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A request to cancel your subscription
Contact options:
Email: support@officialaidastore.com
US Support: +1 307 381 6391
UK Support: +44 20 4600 0299
Contact Information
Business Name: KYGK Partners LLC trading as Official Aida Store
Address: 1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801, USA
Email: support@officialaidastore.com
United States Support: +1 307 381 6391
United Kingdom Support: +44 20 4600 0299
Customer Service Hours:
Monday – Sunday, 9:00 AM – 5:00 PM US EST