All orders are processed within 24 hours of payment. Once your order has been dispatched, you will receive a shipping confirmation email which includes a real-time tracking link (be sure to check your spam folder too!)

Only orders that have not yet been processed can be amended. To request a change, please contact our support team at support@officialaidastore.com. To avoid delays, please also include your order number in the email. 

Only orders that have not been processed can be cancelled. Once shipped, customers must wait until they have received the package before beginning the refund process. 

Our shipping times typically range from 5-10 business days depending on where you are located. Once your order is dispatched, you will receive a shipping confirmation email including a real-time tracking link. Refer to our shipping policy for current estimated shipping times. 

PLEASE NOTE: Due to current high demand, our shipping times may take up to 15 business days. If you have any further questions, reach out to us at support@officialaidastore.com.

Please refer to our shipping policy for detailed information regarding shipping countries and times.

To start your refund process, please contact our support team at support@officialaidastore.com. To avoid delays, please include your order number in the email and details of why you would like a refund. 

Return shipping costs are at the discretion of Aida and may vary from order to order depending on the reason for return. For further clarification, feel free to reach out to us at support@officialaidastore.com.