Aida App Terms of Use

Last updated: October 14, 2026

Overview

Welcome to the Aida app. The terms “we”, “us”, and “our” refer to Official Aida Store, operated by KYGK Partners LLC, which publishes the Aida app.

The “Services” are:

  • the Aida mobile app for iOS and Android (the “App”), including Ask Aida, scans, image generation, live voice, and the Shop;
  • your account in the App;
  • the Aida+ membership, wherever you buy it: in the App through the Apple App Store or Google Play, or on our website checkout.

These Aida App Terms of Use (“Terms”) govern your use of the Services. By using the App and/or purchasing Aida+ from us, you agree to be bound by these Terms and our Aida App Privacy Policy.

These Terms do not cover product orders. You place a product order on the officialaidastore.com checkout, and our website terms apply to it (see Section 4).

If you do not agree to these Terms, you may not access or use our Services.

Section 1. Eligibility

You must be at least 18 years old and at least the age of majority where you live to use our Services. By using our Services, you represent that you meet these requirements and have the legal capacity to enter into a binding agreement.

You must not use the App if a law where you live prohibits you from using it.

You agree not to use our Services for any unlawful or prohibited purpose.

Section 2. The Aida app and your account

Licence

We license the App to you. We do not sell it to you. We give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the App on devices that you own or control, for your own personal, non-commercial use. If you got the App from the Apple App Store, Section 9 also applies. If you got the App from Google Play, Section 10 also applies.

You must not:

  • copy, modify, or make derivative works of the App;
  • decompile, reverse engineer, or try to extract the App’s source code, except where the law permits it;
  • rent, lease, sell, sublicense, or redistribute the App;
  • remove any notice of ownership from the App.

Your account

You need an account to use the App. You sign in with a one-time code that we email to you, or with a supported sign-in provider such as Google or Apple. The App does not use passwords.

You must:

  • give a real email address that you control;
  • keep access to that email address and your sign-in provider account secure;
  • tell us at support@officialaidastore.com if you think someone else used your account.

You are responsible for activity in your account. One account is for one person.

Notifications

The App can send you reminders and order notifications. You can turn notifications off in the App or in your device settings.

Section 3. Aida+ membership

What Aida+ is

Aida+ is a paid, auto-renewing membership in the App. The App shows what Aida+ includes before you buy. At the time of these Terms, Aida+ includes:

  • Ask Aida chat;
  • live voice conversations with Ask Aida;
  • image generation;
  • face and body scans beyond the free weekly allowance.

Usage limits apply to Aida+ features (see Section 8).

Price

The price, billing period, and any free trial are shown in the App or at checkout before you buy. Prices can differ by country and by purchase source. Taxes may apply.

Where you can buy Aida+

You can get Aida+ in three ways. The company that takes your payment (the “billing owner”) controls billing, renewal, cancellation, and refunds for that purchase.

Purchase source Billing owner How to cancel
In the App on iPhone or iPad Apple In your Apple Account subscription settings on your device
In the App on Android Google In the Google Play app, under Payments and subscriptions
On our website checkout pages Official Aida Store (KYGK Partners LLC) Contact our support at support@officialaidastore.com

Auto-renewal

Aida+ renews automatically at the end of each billing period. The billing owner charges your payment method for each renewal until you cancel.

  • Apple. Apple charges your Apple Account when you confirm the purchase. The subscription renews unless you cancel at least 24 hours before the end of the current period. Apple charges the renewal within 24 hours before the end of the current period.
  • Google Play. Google charges your Google Play payment method when you confirm the purchase. The subscription renews unless you cancel before the renewal date.
  • Website purchase. We charge the payment method you used at checkout, on the schedule shown at checkout. To avoid the next charge, contact support at least 48 hours before the next billing date.

Free trial

A purchase may include a free trial. If it does, the App or the checkout shows the trial length before you buy. If you do not cancel before the trial ends, the paid subscription starts and the billing owner charges you.

  • On Apple, the trial is offered under Apple’s rules, and Apple decides your eligibility. If you buy Aida+ during the trial, Apple ends the unused part of the trial.
  • On Google Play, the trial is offered under Google’s rules, and Google decides your eligibility.
  • A website purchase includes a free trial only if the checkout shows one.

Cancellation

When you cancel, renewal stops. You keep Aida+ until the end of the period you already paid for. Then your account returns to the free version of the App.

Deleting the App or deleting your account does not cancel a subscription. You must cancel with the billing owner.

  • Apple. Open Settings on your iPhone or iPad, tap your name, then tap Subscriptions and choose Aida+. You can also manage it in your Apple Account on the web.
  • Google Play. Open the Google Play app, tap your profile icon, then tap Payments and subscriptions, then Subscriptions, and choose Aida+.
  • Website purchase. Email support@officialaidastore.com from the email address you used at checkout, or call one of the support numbers in Section 19, at least 48 hours before the next billing date. Your subscription stays active until we confirm your request.

In the App, the Membership screen shows how to manage your subscription for your purchase source.

Refunds

The billing owner handles refunds under its own rules.

  • Apple. Request a refund from Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases.
  • Google Play. Request a refund from Google through Google Play. Google’s refund policy applies.
  • Website purchase. Refunds follow our refund policy. To request a refund, contact support@officialaidastore.com.

If a billing owner refunds a payment or reverses a charge, Aida+ access for that purchase can end at once.

Linking a website purchase to the App

A website purchase gives you Aida+ in the App after you sign in with the same email address that you used at checkout. If you use a different email address, Aida+ does not appear. Contact support for help.

Restore purchases

If you reinstall the App or change devices, sign in to the same Aida account. For an Apple or Google purchase, you can also tap Restore purchases on the Aida+ screen.

More than one subscription

You can have Aida+ through more than one billing owner at the same time. Each subscription bills separately. Cancelling one does not cancel the others. Check each billing owner to make sure you are not paying twice.

Changes to Aida+

We can change what Aida+ includes. We can change the price for future billing periods. If we raise the price of an existing subscription, the billing owner tells you before the change takes effect and, where its rules require, asks you to agree.

Section 4. The Shop

Products and reviews

The Shop in the App shows our products, their prices, and customer reviews. Shopify hosts our store and checkout.

Your cart

You can add products to a cart in the App. We keep your cart with your account.

Checkout

When you start a checkout in the App, the App opens the officialaidastore.com checkout in an in-app browser and fills in your verified account email address. You place the order on that checkout, not in the App.

These Terms do not cover your order. The order, its payment, shipping, returns, and refunds are governed by our website documents:

Your orders in the App

The App shows your store orders. To find them, our servers look up your verified account email address in our order records.

Section 5. Health and wellness, and AI features

Not medical advice

The Services provide general wellness information. They do not provide medical advice, diagnosis, or treatment. Nothing in the App replaces a doctor or other qualified health professional. Talk to a qualified health professional before you change your diet, exercise, or health care, and about any medical condition.

If you think you have a medical emergency, call your local emergency number at once. Do not use Ask Aida or any other part of the App for an emergency.

Wellness estimates

The App gives estimates, not measurements:

  • Face and body scans. An AI model scores your photo against a fixed set of visual criteria. Scores are wellness estimates for following change over time. They are not a diagnosis or a medical assessment. Lighting, pose, and the model can change the result.
  • Food scans. An AI model estimates the food, portion, grade, calories, and nutrients from your photo. Values are estimates. They are not a medical or dietary assessment and are not a calorie target.
  • Self-ratings and trends. Ratings you enter and the trends the App shows from them are your own perceptions. They are not AI measurements or diagnoses.

AI features

The App includes these AI features:

  • Ask Aida, a chat assistant for general wellness support;
  • scans of your face, body, and food;
  • image generation from your text prompts;
  • live voice, a spoken conversation with Ask Aida.

AI features use third-party AI models. AI output can be wrong, incomplete, out of date, or unsuitable for you. Do not rely on AI output as the only basis for a decision about your health, diet, or exercise. Check important information with a qualified professional.

Generated images are creative inspiration only. They are not nutrition or medical guidance.

You must give AI consent in the App before you use the AI features. You can withdraw consent in Settings, under Privacy and AI. If you withdraw consent, the AI features stop working for your account, and an active live voice session ends.

Reporting content

You can report an Ask Aida reply, a generated image, the captions of a live voice conversation, a scan result, or a product review in the Shop. A report sends the reported content to our support team for review.

Exercise routines

The App includes movement routines and videos. They are general suggestions, not treatment. Keep movements comfortable. Stop at once if you feel pain, dizziness, or discomfort, and get medical advice. Ask a health professional before you start if you have an injury, a medical condition, or are pregnant.

Section 6. Acceptable use

When you use the Services, including Ask Aida, live voice, image generation, scans, uploads, and reports, you must not:

  • break any law, or help someone else break a law;
  • upload a photo of another person without that person’s permission;
  • upload or generate sexual content involving minors, or any content that sexualizes a minor;
  • upload or generate sexually explicit content, or content that is hateful, harassing, threatening, or violent;
  • upload or generate content that infringes another person’s copyright, trademark, privacy, or other rights;
  • try to make the AI features produce instructions for self-harm, weapons, or other illegal or dangerous activity;
  • try to bypass safety measures, usage limits, consent checks, or membership checks;
  • use automated tools, scripts, or bots to access the Services, or collect data from them;
  • share your account, resell access to the App, or use the App for a commercial service;
  • interfere with, overload, or try to get unauthorized access to the Services or their systems;
  • impersonate another person, or misrepresent your connection with any person.

If you see content that you think breaks these rules, report it in the App or to support@officialaidastore.com.

We can remove content, limit features, or suspend or close an account that breaks this section.

Section 7. Your content and photos

What your content is

“Your content” means anything you add to the App. This includes check-ins, journal notes, food logs, goals, messages to Ask Aida, voice input, prompts, scan photos, progress photos, and reports.

You keep ownership of your content. You are responsible for your content and must have the right to share it.

The licence you give us

You give us a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your content. We use this licence only to provide the Services to you, to keep them safe, to handle your reports and support requests, and to comply with the law. The licence includes the right to let our service providers, such as our AI providers and hosting providers, process your content for those purposes. We do not use your content for advertising, and we do not sell it.

The licence ends when you delete the content or your account, except for:

  • copies that we must keep to comply with the law;
  • content in reports you sent to support.

Photos and your data

We do not store scan photos. We store progress photos only after you give photo consent in the App. Our Aida App Privacy Policy explains how we collect, use, store, and delete your data, including photos.

Section 8. Usage limits and changes to the App

Usage limits

AI features have daily usage limits for each account. The limits protect the service and control its cost. When you reach a limit, the App tells you, and the feature is available again the next day. We can change the limits at any time.

The free version of the App includes one face or body scan each week. Aida+ includes more scans, subject to the daily limits.

Changes to the App

We work to improve the App. We can add, change, or remove features, including AI features, models, and the contents of Aida+. We can also stop offering the App in some countries or stop offering it entirely. If we remove a paid feature, it does not change your right to cancel Aida+ with the billing owner.

Some features need an internet connection, a compatible device, and a current version of the App. You may need to update the App to keep using it.

Section 9. Apple App Store terms

This section applies if you downloaded the App from the Apple App Store.

  • Acknowledgement. These Terms are between you and us only, not Apple. We, not Apple, are solely responsible for the App and its content.
  • Scope of licence. Your licence to use the App is limited to use on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Other accounts associated with you through Family Sharing or volume purchasing can also use the App as those rules permit.
  • Maintenance and support. We are solely responsible for maintenance and support of the App. Apple has no obligation to provide any maintenance or support for the App.
  • Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you can notify Apple, and Apple will refund the purchase price for the App, if any, to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses caused by a failure to conform to a warranty are our responsibility.
  • Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your possession and use of it. This includes product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
  • Intellectual property rights. If a third party claims that the App or your possession and use of it infringes that third party’s intellectual property rights, we, not Apple, are solely responsible for the investigation, defence, settlement, and discharge of that claim.
  • Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Developer name and address. Send questions, complaints, or claims about the App to KYGK Partners LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA, support@officialaidastore.com, +1 307 381 6391.
  • Third-party terms. You must comply with applicable third-party terms of agreement when you use the App, for example your wireless data service agreement.
  • Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

Your purchase of Aida+ through the App Store is also subject to the Apple Media Services Terms and Conditions.

If this section conflicts with another part of these Terms, this section applies to the App as downloaded from the Apple App Store.

Section 10. Google Play

This section applies if you downloaded the App from Google Play. Your use of Google Play and your purchase of Aida+ through Google Play are also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the App or its support.

Section 11. Intellectual property

All content available in the App, including text, images, graphics, logos, branding, videos, software, and design elements, is the property of Official Aida Store (KYGK Partners LLC) or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission, except as Section 2 allows for the App.

You can save and share AI output that the App gives you, such as generated images, for personal, non-commercial use. You are responsible for how you use AI output. AI output may be similar to output that other users get.

If you send us feedback or ideas, we can use them without any obligation to you.

Section 12. Third-party services

Our Services may include access to tools or links provided by third parties. The App uses third-party services for hosting, databases, file storage, email, AI processing, push notifications, and in-app purchases. Our Aida App Privacy Policy lists these service providers.

Apple, Google, and our payment processors provide purchases under their own terms.

We are not responsible for the content, policies, or practices of third-party websites or services.

Section 13. Privacy

All personal information collected through the App is governed by our Aida App Privacy Policy.

Orders that you place on the officialaidastore.com checkout are governed by our website privacy policy.

Section 14. Disclaimer of warranties

The Services, the App, AI output, and the product information and reviews shown in the Shop are provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent permitted by law.

We do not guarantee uninterrupted or error-free access to the App. We do not guarantee that AI output, scan scores, food estimates, or other wellness estimates are accurate, complete, or suitable for you. We do not guarantee any health, appearance, or wellness result.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, some of these exclusions may not apply to you.

Section 15. Limitation of liability

To the fullest extent permitted by law, Official Aida Store and KYGK Partners LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Services, the App, or AI output.

Our total liability for any claim about the App or Aida+ will not exceed the amount you paid for Aida+ in the 12 months before the claim arose.

Nothing in these Terms limits liability that the law does not allow us to limit, such as liability for death or personal injury caused by negligence, or for fraud.

Section 16. Termination and account deletion

By us

We reserve the right to suspend or terminate access to the App or your account if you violate these Terms, if the law requires it, or if your use creates a risk for us or other users.

If we close your account because you broke these Terms, we do not refund Aida+, except where the billing owner’s rules or the law require it. Cancel your subscription with the billing owner to stop future charges.

By you

You can stop using the Services at any time. You can delete your account in the App: open Settings, choose Delete account, and enter the code that we email to you. You can also email support@officialaidastore.com from the address on your account, and we will delete it for you.

The section “Deleting your Aida account” in our Aida App Privacy Policy lists what we delete and what we keep. We cannot restore a deleted account.

Deleting your account does not cancel an Aida+ subscription. Cancel Aida+ with the billing owner as described in Section 3. Deleting your account also does not cancel a product subscription or affect orders placed on our store checkout; our website terms of service cover those.

After termination

Any obligations incurred before termination will survive termination. Sections 5, 7, 11, 14, 15, 17, and 19 also survive.

Section 17. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules.

Any dispute about these Terms or the Services must be brought in the state or federal courts for Sheridan County, Wyoming.

If you are a consumer, this does not remove the protection of mandatory consumer laws of the country where you live. If you live in the United Kingdom or the European Union, you can also bring a claim in the courts where you live.

Section 18. Changes to these Terms

We may update these Terms from time to time by posting revised versions on this page and changing the date at the top.

Your continued use of the App after changes are posted constitutes acceptance of the revised Terms.

Section 19. Contact information

If you have questions regarding these Terms, please contact us.

Official Aida Store, KYGK Partners LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA

  • United States Support: +1 307 381 6391 (5:00 AM to 5:00 PM EST)
  • United Kingdom Support: +44 20 4600 0299 (10:00 AM to 10:00 PM GMT/BST)
  • Email: support@officialaidastore.com